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OpenGov Permitting & Licensing Reviews & Product Details

OpenGov Permitting & Licensing is the most flexible and delightful permitting and licensing solution for government. Our software modernizes community development permits, business licenses, and other complex approval processes through highly configurable, digital workflows complete with conditional forms, online payments, and GIS integration. Featuring a user-friendly portal for the public that is seamlessly integrated with backend data collection and approval rules, OpenGov Permitting & Licensing delivers an all-in-one cloud solution to streamline processes and improve customer satisfaction. With OpenGov, governments can launch digital services in as short as 6 months and process applications up to 5X faster than outdated systems. Additionally, staff can be redirected toward higher priority projects while government administrators drive economic development in their communities.

Seller

OpenGov

Discussions

OpenGov Permitting & Licensing Community

Languages Supported

English

Overview by

Julia Shanker

Value at a Glance

Averages based on real user reviews.

Time to Implement

5 months

View More Pricing Information

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OpenGov Permitting & Licensing Media

OpenGov Permitting & Licensing Demo - Self Service Public Portal

Begin each engagement with smart Projects—an intake survey that guides applicants through a short questionnaire and generates a custom checklist of necessary forms and fees. This leads to the customer service portal where applicants can draft, submit, and view community development applications, ...

OpenGov Permitting & Licensing Demo - Process Automation

Design digital application workflows that mirror your exact process for permitting and licensing approvals, with a visual progress meter that records all post-submission activity. Let each submission flow electronically from intake through departmental reviews, automatically assigning steps to th...

OpenGov Permitting & Licensing Demo - Inspections Management

When it’s time for an inspection, let applicants request dates online and automatically assign inspectors. During the inspection, record results and upload photos from a phone or tablet onsite so that construction plans and feedback can be reviewed by contractors and government staff in real time.

OpenGov Permitting & Licensing Demo - Code Enforcement

Keep your community cleaner and safer by allowing easy online violation submissions and fee payments through a user-friendly customer portal. Empower proactive enforcement by centralizing case management and viewing trends in the data.

OpenGov Permitting & Licensing Demo - Renew Licenses

Standardize the license renewal process to support improved compliance and internal efficiency. In a few easy steps, completely automate license renewals in batches by type and renewal period.

OpenGov Permitting & Licensing Demo - Reporting & Transparency

Create dashboards and pull reports highlighting overall performance and payments received from workflows to share with management, collaborating teams, or the general public. This includes daily cash out reports, number of applications received across permit types, and project costs across depart...

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Verified User in Government Administration

Mid-Market (51-1000 emp.)

1/4/2022

"Employee Use"

4.5/5

What do you like best about OpenGov Permitting & Licensing?

That everything is at your fingertips and can be accessed very easily. Review collected by and hosted on G2.com.

What do you dislike about OpenGov Permitting & Licensing?

It may be an option the organization can pursue, but at this time, it would be nice if it incorporated the FEMA information and our GIS information, so everything was accessible from one page. As it is now, we have to use multiple pages to get the information needed. Review collected by and hosted on G2.com.

Recommendations to others considering OpenGov Permitting & Licensing:

Opengov has saved us time and effort Review collected by and hosted on G2.com.

What problems is OpenGov Permitting & Licensing solving and how is that benefiting you?

We have gone all online, bringing our system into a current trend. I believe it is easier for our residents to use and is more straightforward for us to use. We are processing more applications quicker and collecting more data at the initial submission making our jobs easier. Review collected by and hosted on G2.com.

Jackie P.

Deputy Fire Marshal

Small-Business (50 or fewer emp.)

12/29/2021

"Deputy Fire Marshal"

5/5

What do you like best about OpenGov Permitting & Licensing?

That you can see everyone's comments without having to call or email separately. Review collected by and hosted on G2.com.

What do you dislike about OpenGov Permitting & Licensing?

I think this is better now, but if you don't have the id# then it is very hard to find the record that you are looking for. Review collected by and hosted on G2.com.

Verified User in Government Administration

Mid-Market (51-1000 emp.)

12/23/2021

"A Transformative Product for Our Organization"

5/5

What do you like best about OpenGov Permitting & Licensing?

It is a product that is concerned about the user experience and the simplicity of the design and customer interface help drive its use and adoption. The visual workflow tells customers and employees exactly where a permit is in the review process, and the ease of configuring new forms and making tweaks to the workflow allows us to continually improve the customer experience and our reviews. Review collected by and hosted on G2.com.

What do you dislike about OpenGov Permitting & Licensing?

If there is a weakness (and that is a real "if") it is with reporting across different permit types. It is possible to do, but mostly by aggregating data in Excel after it is exported. Review collected by and hosted on G2.com.

Jamon B.

Mid-Market (51-1000 emp.)

12/30/2021

"Open Gov Review"

5/5

What do you like best about OpenGov Permitting & Licensing?

The program is very user-friendly, and they provide support relatively quickly whenever a problem arises. Review collected by and hosted on G2.com.

What do you dislike about OpenGov Permitting & Licensing?

Sometimes there are a lot of unexplained features which can or cannot help. Review collected by and hosted on G2.com.

Julie M.

Administrative Assistant.

1/5/2022

"I love opengov."

5/5

What do you like best about OpenGov Permitting & Licensing?

I love that it is easy to use, we can look at one address and see all of the work being done there and it works well with other departments. Review collected by and hosted on G2.com.

What do you dislike about OpenGov Permitting & Licensing?

There is not much that I don't like. If we have a problem it is very easy to tweak. Review collected by and hosted on G2.com.

Peter B.

Building Offical

Mid-Market (51-1000 emp.)

9/2/2021

"StreamLined."

4.5/5

What do you like best about OpenGov Permitting & Licensing?

How simple this program is to use, customers love the simplicity and convenience of being able to do business with the town 24/7 Review collected by and hosted on G2.com.

What do you dislike about OpenGov Permitting & Licensing?

I would like the map to be more like GPS when on the road, would like to create a folder in a permit to leave random notes about the property/building. Review collected by and hosted on G2.com.

Wilford F.

Sewer Project Coordinator

1/5/2022

"Sanitary Sewer Connection Fee Permit"

4.5/5

What do you like best about OpenGov Permitting & Licensing?

The software has improved our permitting process. The data management features and mapping features as well as the ability to include attachments to permits has been very helpful Review collected by and hosted on G2.com.

What do you dislike about OpenGov Permitting & Licensing?

I would like to seehe search feature could be improved Review collected by and hosted on G2.com.

Ralph I.

Director of Engineering and Operations

Mid-Market (51-1000 emp.)

12/25/2021

"Ease of use"

4/5

What do you like best about OpenGov Permitting & Licensing?

Ease of navigation and creating reports. Review collected by and hosted on G2.com.

What do you dislike about OpenGov Permitting & Licensing?

The ability to re-organize process steps in timeline. Review collected by and hosted on G2.com.

Verified User in Architecture & Planning

Small-Business (50 or fewer emp.)

9/1/2021

"OpenGov review"

4/5

What do you like best about OpenGov Permitting & Licensing?

I like the simplicity in use of the product. Many actions needed to be taken are automated unlike some other platforms. The simplicity allows for us to focus on the job and not the record keeping. Review collected by and hosted on G2.com.

What do you dislike about OpenGov Permitting & Licensing?

Scheduling, lack of review lists inline with the workflow step and the lack of built in document markup. Review collected by and hosted on G2.com.

Recommendations to others considering OpenGov Permitting & Licensing:

Start with an open mind on how the system can improve your processes and make sure you have how you want your system to work written down before you start. Review collected by and hosted on G2.com.

What problems is OpenGov Permitting & Licensing solving and how is that benefiting you?

Better customer and employee satisfaction in the use of a permitting software. Ease of updating record types and other forms. Better integration between esri and our permit data. Review collected by and hosted on G2.com.